We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing is more important to us than providing our customers with excellent value and quality service. We will continue to grow to meet the needs of all our customers, providing service beyond all expectations, anywhere in the world.
Packages shipped from our warehouse in China are shipped via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our warehouse in the United States are shipped via USPS.
Yes. We ship to over 200 countries. However, some destinations are not available. If you live in one of these countries, we will contact you.
We are not responsible for customs fees once items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you and may be subject to customs fees upon arrival in your country.
Delivery time varies by location. Here are our estimates:
| Location | *Estimated Delivery Time |
| United States | 10-30 business days |
| Canada, Europe | 10-30 business days |
| Australia, New Zealand | 10-30 business days |
| Central & South America | 15-30 business days |
| Asia | 10-20 business days |
| Africa | 15-45 business days |
Yes, you will receive an email once your order ships with your tracking information. If you haven't received tracking information within 5 days, please contact us.
For some shipping companies, it takes 2 to 5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any further questions, please contact us and we will do our best to help you.
All orders can be canceled up until they are shipped. If your order has been paid for and you wish to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has begun, cancellation is not possible.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We will not issue a refund if:
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) has expired.You can do this by sending a message on the Contact Us
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
If for any reason you would like to exchange your product, such as for a different clothing size, you must contact us first and we will guide you through the process.
Please do not return your purchase to us without our authorization.
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Everything is as described, very satisfied with the purchase. My 5 months old puppy understood what to do with the bell already on the first day.
Excellent. The sound isn't that high, so it's not terrible for pets. The button is sensitive and sounds with a soft touch of my cat's leg.
The bell is amazing, works well. Paint is good and doesn't chip off immediately after scratches. Recommend
The call is very cool! Reacts to the easy touch, ringing, neatly executed. The cat learned to ring in 30 minutes))
The sound of the bell is like a bicycle, only quieter. It remains to teach the fluffy cat to ask for food)))
great little bell, use it for my dog to ask to go outside for toileting, he can easily push it at 7months
Great call. I plan to use it not only for training the dog, but also to call my husband when sick))
My dog very quickly learned how to use it) asks for food now only this way! Recommend!
Very satisfied. This toy is fun and now I have to teach my dog how to use it.
Everything is fine... I recommend, our dog learned to use it immediately :-)
The quality of the bell is excellent, but the dog is afraid of it
Best gift for my cats, very good quality, I recommend 100%
Good quality and sound is loud enough. I really like it
For my cat it’s too big, it misses the button sometimes.
Very good product works great! Thank You!
Seems very easy to use for a small dog.