We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing is more important to us than providing our customers with excellent value and quality service. We will continue to grow to meet the needs of all our customers, providing service beyond all expectations, anywhere in the world.
Packages shipped from our warehouse in China are shipped via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our warehouse in the United States are shipped via USPS.
Yes. We ship to over 200 countries. However, some destinations are not available. If you live in one of these countries, we will contact you.
We are not responsible for customs fees once items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you and may be subject to customs fees upon arrival in your country.
Delivery time varies by location. Here are our estimates:
| Location | *Estimated Delivery Time |
| United States | 10-30 business days |
| Canada, Europe | 10-30 business days |
| Australia, New Zealand | 10-30 business days |
| Central & South America | 15-30 business days |
| Asia | 10-20 business days |
| Africa | 15-45 business days |
Yes, you will receive an email once your order ships with your tracking information. If you haven't received tracking information within 5 days, please contact us.
For some shipping companies, it takes 2 to 5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any further questions, please contact us and we will do our best to help you.
All orders can be canceled up until they are shipped. If your order has been paid for and you wish to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has begun, cancellation is not possible.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We will not issue a refund if:
*You can submit refund requests within 15 days after the guaranteed delivery time (45 days) has expired.You can do this by sending a message on the Contact Us
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
If for any reason you would like to exchange your product, such as for a different clothing size, you must contact us first and we will guide you through the process.
Please do not return your purchase to us without our authorization.
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Arrived well before the estimated time. This is a really lovely necklace. The chain is delicate and has a twist to it that looks very attractive when it catches the light. The length is perfect and sits just below my collar bone, so it can be seen when wearing most things without being tight or uncomfortable. This is a really attractive, delicate and understated piece of jewellery that can be worn every day and for every occasion.
I'm so pleased with it. It's beautiful and exquisite. The chain is really pretty with the heart pendant. Very well made. It's very light and sometimes it does feel like it's not there. But it's not flimsy.
I Received this today,bought as a Xmas present. it's a very pretty piece of jewellery,very feminine,like another reviewer wrote,it shimmers in the light,I think it'll be nice to wear because it's not very heavy! I'm happy buying this,and would recommend!
I purchased the Necklace not knowing how it would be received as had not bought a heart shaped one before. However my Partner is very pleased with it and just what she wanted. So I am in her goods books thank you.
I love the necklace!! I love the design, very elegant, feminine and dainty. Goes with anything I wear. Thank you!!
Very pretty necklace with a nice length of chain. The chain catches the light very well which makes it sparkly.
Bought as a present and loved by all have seen them, highly recommend to buy earrings to match.
Just the perfect length that I wanted. Comes in a box that you could use for safe keeping. Arrives on time.
Bought as a gift i hope the chain is stronger than it looks
LOVE this necklace it is absolutely beautiful I would recommend this company to anyone
It is a very understated piece of jewellery, which is exactly what I wanted.
Great for any type of gift, was for my Wife as an Xmas present, and she absolutely loved it.
I used this product as an 80th birthday present for my wife who was delighted with it.
I love it, if I had any criticism it would be that the chain is a bit to delicate and I’m a bit worried that it might break.
The chain is absolutely lovely. The heart itself is a decent size
My wife was very happy with this as a Christmas gift
Very pleased with my recent purchase, good quality & prompt delivery.
VALUE FOR MONEY