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Frequently asked questions

We want your shopping experience to be as easy as possible. But we know you may have questions. Read on to learn more about purchasing, shipping, returns, and more.

How do I place an order?

To place an order, simply browse our website, select your desired items, and add them to your cart. Once ready, proceed to checkout and enter your shipping and payment information.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. For more information, visit Payment Methods.

When will you ship my order?

If you order an item that is in stock, we will ship it within 3 business days.

Do you provide tracking information?

You will receive your tracking information within 3 to 5 business days. However, tracking may not be available if free shipping is applied. In this case, please contact us at support@nalyra.com.

Can I cancel my order?

You can modify or cancel your order within 12 hours. Please contact us at support@nalyra.com.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more information on the return process.

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